It seems that the "HOT!" section of the Community Support, favorites the posts with the most UP (+1) Votes. This feel natural ofcource. But with time things tends to cool down and so does the weight of the UP-Votes.
My suggestion is that for every day, any post automaticcaly gets some kind of negative value added to the UP-Votes number and then the "HOT!" factor is calculated. In that way there will be different "HOT!" posts over time. Now it feels more like a high score list which i have read over and over again.
The UP-Votes will ofcource remain unchanged.
Example for how the calculation may be done.
HOT! = UP-Votes + (days old * -0.25)
Using this formula (ofcource -0.25 colud de any other suitable number choosen by the admin) the HOT! list will change more and letting other posts a chance to reach the top.
Only thing is when someone votes UP this means that some "HOTNESS" is added to the post so the negative number should not be so great that the UP-Vote is eaten up to quickly.
== edit ==
I just discovered that there is a counter for how many "views" a post have. So this may also be taken in the equation. So perhaps the formula should look something like: HOT! = UP-Votes + (days old * -0.25) + (views * 0,25)
and also the number of answers and comments should have some meaning to the value of how "HOT!" a post is.
Hope you will find my suggestion of interest.
//SE81293