Return to Project-GC

Welcome to Project-GC Q&A. Ask questions and get answers from other Project-GC users.

If you get a good answer, click the checkbox on the left to select it as the best answer.

Upvote answers or questions that have helped you.

If you don't get clear answers, edit your question to make it clearer.

Total finds is wrong

+2 votes
89 views
Hello,

Few weeks ago I have noticed that the total finds in project GC is different of the total finds in geocaching.com. There is currently a difference of 1 cache and I don't understand why. I have read the FAQ but in geocaching.com there is all caches i have found, and there is no lab cache.

Thanks to different tools of this website I have found the cache that is not count by project GC : "Hélène et les garçons" (GC2P5EC). I found this cache in 2014 and it is currently active.

Could you help me to understand this issue ?
asked Dec 13, 2016 in Bug reports by Donald Duck Team (140 points)
I send a refresh request for this cache and lets see if it is going to help.

2 Answers

0 votes
I can't explain why it happened, but I can suggest how to fix it.

Go to Support -> Self Support, enter the GC code into the text box and click Refresh.
answered Dec 13, 2016 by sumbloke (Expert) (32,390 points)
Thank you for your help sumbloke, i have tested your solution. Tomorrow I will see if it works !
unfortunately it doesn't work :(
–1 vote
You should be able to make Project-GC to refresh all your logs to fix the number of finds. It is under

Support -> Self Support -> Refresh found geocaches

It will take some time, but it should eventually fix the problem.
answered Dec 14, 2016 by Jakuje (Moderator) (104,100 points)
Thank you for your help Jakuje, i have tested your solution. Tomorrow I will see if it works !
unfortunately it doesn't work :(
...