Down-voting the correct answer because you don't like it seem rude but sure, I'll explain it again. :)
The settings for souvenirs that make this happen have only been available since March 23, so the "3+ years" are not relevant.
If you checked your profile stats before changing the setting you will have to wait for your refreshed profile stats before you see the change. The change is not instant. Your profile stats are cached/saved for 24h since you're a paid member of Project-GC. If you changed the setting _today_ you need to wait until _tomorrow_ until the change reaches the Profile Stats.
If the souvenirs are still missing when the header of your stats says "Data from 2022-06-21" or if you changed your setting more than 24h ago then yes, there's something wrong and there's need to make a ticket for it.
If you just changed the settings recently and expected instant results then you're just not understanding the system.