What is going on with the stats? I can't see my badges and my souvenirs. [closed]

Question

Somehow my founds from yesterday haven't mad it in my stats, though I'm a paying member, and the folders for maps, challenges, badges, souvenirs and Lab-Caches are not shown at all, I just see my normal stats in that folder.

It's happening on my computer here (Win11/Edge) as well as on my Fairphone (Android 15/DuckDuckGo), so it's probably not something with my setup here.

Comments

Could you please test:

- https://project-gc.com/ProfileStats/Saenger?no-cache
- https://project-gc.com/ProfileStats/Saenger?no-ajax

and tell me if those work?

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It would also be helpful if you could screenshot the pages as you see them. I'm not quite sure I understand. Is it that you're seeing the modules from the "Finds" tab?

As a follow-up to that as well, if you scroll down, do you see the other content (ie. are the modules just loading in one giant list, not split up over the tabs correctly?)

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No, and now here at home with Linux/Chrome.

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How to add a pic?

As a wikipedian I'll try an upload there.

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Ah, it would appear it is not possible to post a picture. Feel free to message me on Geocaching.com: https://coord.info/PRR62HZ

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Wiki didn't work, you've got pm

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I missed the "scoll down" part:
Yes, if I scroll down, the souvenirs are there, far down at the bottom.

Edith says:
But that's only for the two links you posted here, the plain link shows no souvenirs.

And a wee bit later Edith says:
But after a ctrl+F5, not just a simple F5, the plain version worked as well.

Answer 1

The issue has, in theory, been fixed in our end of things. It was an subtle issue with the German translation which has now been corrected. It will become available on the website shortly. You will have to visit:

https://project-gc.com/ProfileStats/Saenger?no-cache

the first time around (to clear out the old, bad data), and then going forwards with the issue. Thanks, Saenger!

Comments

Was able to recreate the issue on the staging. In case you want a short test once it's available just state it here

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The fix should now be on the main site, Cappa-d. Could you please visit:

https://project-gc.com/Statistics/ProfileStats?no-cache

and confirm for me if you have any issues?

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Checked on live version and the issue is fixed

Checked on staging and there it works as well

Thanks for the hotfix

Answer 2

Same issue for a friend of mine -- Stats are accessible, but only the first 5 tabs (Finds, Milestones, FTF, Events and Hides) show results. Selecting ANY of the remaining 5 tabs does not change anything.
The selected tab becomes greyish, but nothing is loaded and the results of the Hides Tab is still shown.
Checked with the links you provided - no change.
As the Stats of my friend are hidden we tested with several devices and all is fine on my devices and with several profiles I used for testing on her end it doesn't work no matter which device or staging or live.

Really a bit puzzled at the moment.

Comments

We are puzzled as well, since we cannot reproduce this on our systems. It is however a priority for us to get this working.

Can you tell us what browser you are using, and version when you see this issue?

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In addition, could you try a forced reload of the page (Ctrl-F5) as well as clearing your browser's cache?

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The issue has been (in theory) fixed and will be available shortly. Please see the other answer for details.

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I will try, but might explain why. I am using project-gc in english as my friend doesn't. Will get back to you.

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for testing and error recreation I have switched my profile settings to German and was able to recreate the bug now.

Will wait for the bugfix to go live and retest.

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It worked for me now, even with the normal URL.