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0 votes
GC user kiwimykl has been geocaching with that username since January 2015 but PGC does not recognise him. I could get him to run self support but I suspect the problem would be bigger than that as PGC should have found him by now.

Corrupt database entry?
in Bug reports by the Seagnoid (Expert) (44.5k points)
did he authenticate already? I guess there is no good way to find a new cachers as a new caches as already discussed ...
PGC already finds users who have never logged into PGC. I am guessing this maybe a symptom of the current database issues.
some. But I would say not all. Same as with the caches.

2 Answers

+1 vote
The user exists and can be referenced here, but the username is "Kiwimykl". The capital is relevant, since a day or two. This was a necessary change due to existing users with very similar names.
by pinkunicorn (Moderator) (166k points)
Entering "kiwi" returns a case-insensitive list of possible usernames. However it won't find Kiwimykl. Kiwimykl is only found when using "Kiwi".

The bug still exists....
0 votes
by apneli (870 points)