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Profile stats are not updating properly.

+2 votes
My Profile Stats are not updating as they should. Since I am not a paying member, I am expecting to see them updated every 7 days. As of today, 11-01-2017,  my last update was 10-23-17. That is 9 days. I saw a comment recently about doing a refresh. I have done that to no avail.

I cache with several friends weekly, so I like to check them out occasionally. Today I checked them out and some of their Stats had not been updated since September and beginning of October.

There probably is some logical explanation. Thanks in advance for the help.
asked Nov 1, 2017 in Bug reports by geo K (330 points)
retagged Nov 2, 2017 by geo K
Now, I have the same problem. Last update was 10-20-2017...
Same problem here
What is going on PGC????  My profile has not been updated since 10/21.  I just tried the update option listed below and that isn't working either.  This is starting to get frustrating!  :(
Same problem
No update since 21.10. here.
Same problem here and the self support solution didn't work either.

3 Answers

0 votes
I have the same problem! Not being a paying member, last update 10-21-2017!

best regards from Germany, Walkman10!
answered Nov 1, 2017 by Walkman10 (150 points)
+5 votes

I have found a workaround that will solve part of my issue. This solution will work for my profile but not my friends. Here are the steps:

  • Go to the Dashboard and click on Support.
  • Click on Self-Support [Refresh data related to your account].
  • Enter the Captcha answer. e.g. 5+2 they want the sum so 7.
  • You have 4 or 5 choices to choose from. Each button can be performed only once per week.
  • I clicked on "Refresh Number of Finds". If the button says "Sent" after the click you know it was successfully submitted.

This resolved my profile issue, but not that of my friends. They are not geeks like I am, so I am pretty sure they won't do this.

Project-GC is set up to see anyones profile from the dashboard. It would be nice If the data was refreshed in a timely manner [in this case 7 days].

answered Nov 2, 2017 by geo K (330 points)
edited Nov 3, 2017 by geo K
Thanks geo K...that worked for me
So many thanks to geo K it worked for me too! Vote +1
Really good solution. Vote +1
Yes I've done that for the ladt two weeks but it doesn't really answer the question about why the stats are not updating automatically
–1 vote
Me too, no update since 20/10/2017.
answered Nov 9, 2017 by Pyro1 (190 points)