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Why has my membership expired when the payment account says it is valid to 2015-09-21?

0 votes
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Why has my membership expired when the payment account says it is valid to 2015-09-21? As I see it my membership features has been removed which is a difference from an earlier thread. I want to check up on my D/T matrix but is not presented with the possibility as before.
asked Sep 22, 2014 in Support and help by nihg (120 points)
retagged Sep 22, 2014 by pinkunicorn (Moderator)

4 Answers

0 votes
I see that your membership is valid for a long time yet, as you say. However, you went from using your first year of payment to your second yesterday. I wonder if this is a problem with the switching from one to the other. Have you tried logging out and in again?
answered Sep 22, 2014 by pinkunicorn (Moderator) (146,750 points)
0 votes

I am also trying to understand this. From what I can see, you have an active membership, and it's a while ago since you renewed it. It should be active everywhere for you.

That it's a while ago you renewed it is good, since it might take some time for the membership takes effect after paying for it, but usually it happens within some minutes.

Could you tell us more about what isn't working? The D/T Matrix tool itself is public for everyone who is logged in. But there are a few extra fitlers that aren't. For example the loop filter and the D/T type/size filter. Is it one of those that you can't find in the Add filter box?

answered Sep 22, 2014 by magma1447 (Admin) (218,480 points)
0 votes

I have a similar "problem" 

but I have membership to 2018 !

I have logged off/on

/Patrick

answered Sep 23, 2014 by Satrams (280 points)
Can you tell us what the "problem" is, since we do not understand what the original issue is, we won't be able to guess what a similar issue is. Please describe what isn't working or what doesn't seem like it should.
I have the text 'Your subscription is about to expire, renew it here.' at the top even due to the fact my subscription ends 2018.
Those are "messages". They won't be removed until you "read" them by clicking the X to the right. Yes, this is a bad design from our side, and you are definitely not the first to not understand it.

Note that you might have gotten more than one of those, with small differences in the text.
I was just wondering , no big deal.
Thanks
0 votes

I experience the same problem. Renew the membership a week ago or something like that. But still I get the message "Your subscription is about to expire, renew it here." at the top of the page when I enter the site.

answered Nov 15, 2014 by skrattjakt (150 points)
Well ... I have been waiting a few weeks. But I have the same message in my mailbox. The envelope is "open" - so it indicates, that there is a "new" mail in my inbox: "Your subscribtion is about to expire" ... But it's done since weeks :p
...