Support

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The orange button labeled Support is in the top right corner of most pages at Project-GC, it offers several different support options.

FAQ

This button links to the FAQ, this page gives answers to the most frequently asked questions.

Self-support

This button allows the user to start background jobs that could potentially fix some issues. Each Self-support button can be used once per week per user.

Before using the self-support buttons, the user should be aware that some 'issues' might not be a issue but related to how Project-GC works.

  • A latency of up to 36 hours is normal, for more information see Data synchronization.
  • Editing of logs takes longer for Project-GC to detect. More information can be found in the FAQ.
  • FTFs are detected by log tagging and bookmark lists, for more information see Logging an FTF.
  • The Profile Stats are not generated live and might not be affected by these changed until the next time they render.
  • Most pages at Project-GC avoid refetching all information every time they are displayed (for performance reasons) and may therefore be 10 minutes to 1 hour behind. These pages take some additional time to update after the background job has completed.
Available self-support buttons
Refresh number of finds Refreshes which geocaches the user has found, this manual job runs a full fetch and will take around 1 minute per 1000 finds.
Refresh found geocaches Refreshes data about geocaches that the user has found, this includes logs. This job will correct missing FTFs if the FTFs have been tagged correctly. This will take around 1 hour per 1000 finds.
Refresh hidden geocaches Refreshes data including logs about geocaches the user has hidden, this requires that Project-GC already knows that the user is the hider of the cache. This will take around 1 hour per 1000 hides.
Refresh cache notes Refreshes information about the users personal cache notes.
Refresh corrected coordinates Fetches all corrected coordinates from Geocaching.com.
Refresh Refreshes specific geocaches by their GCcode, multiple GCcodes can be run as one job.

Community support

This button links to the Q&A-system, for more informations see Community support.

Project-GC Support

For questions about payments or other things that can not be answered by the community, this is the option to use.

The support page is a e-mail form where the user should make sure to include as much data as possible to increase the chance that Project-GC can find and solve the problem.

The support crew mainly speaks English and Swedish, with some understanding in German. It is preferred that support tickets are written in one of those languages or at least that Google Translate or similar is not used. (i.e. That the user writes in their native language instead of using Google Translate.)