Difference between revisions of "Support"

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(→‎Self-support: Removing redundant information.)
 
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The Self-support button allows the user to start background jobs that could potentially fix issues. Each self-support button can be used once per week per user.  
 
The Self-support button allows the user to start background jobs that could potentially fix issues. Each self-support button can be used once per week per user.  
  
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Before using the self-support buttons, the user should be aware that some issues might not be a issue but related to how Project-GC operates.
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More information can be found at [[Self-support]].
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*Latency of up to 36 hours is normal. For more information see [[Data synchronization]].
 
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*Editing of logs takes longer for Project-GC to detect. More information can be found in the [https://project-gc.com/Home/FAQ FAQ].
 
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*FTFs are detected by log tagging and bookmark lists. For more information, see [[First to Find#Logging an FTF|Logging an FTF]].
 
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*The [[Profile Stats]] are not generated live and might not be affected by these changed until the next time they render.
 
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*Most pages on Project-GC use data caching for for performance reasons. Therefore, they may sometimes be up to an hour out-of-date. These pages take some additional time to update after the background job has completed.
 
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{| class="wikitable"
 
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!colspan="2"|Available self-support buttons
 
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|-
 
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|Refresh number of finds
 
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|Refreshes which geocaches the user has found. This manual job runs a full fetch and will take around 1 minute per 1000 finds.
 
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|Refresh found geocaches
 
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|Refreshes data about geocaches that the user has found, including logs. This job will correct missing FTFs if the FTFs have been tagged correctly. This will take around 1 hour per 1000 finds.
 
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|-
 
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|Refresh hidden geocaches
 
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|Refreshes data including logs about geocaches the user has hidden. This requires that Project-GC already knows that the user is the hider of the cache. This will take around 1 hour per 1000 hides.
 
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|Refresh cache notes
 
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|Refreshes information about the users [[personal cache note]]s.
 
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|-
 
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|Refresh corrected coordinates
 
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|Fetches all [[corrected coordinates]] from Geocaching.com.
 
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|Refresh
 
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|Refreshes specific geocaches by their reference code. (Multiple reference codes can be run in one job.)
 
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|}
 
  
 
==Community support==
 
==Community support==

Latest revision as of 18:56, 11 April 2024

The orange Support button is available at the top right corner of most pages at Project-GC. It offers several different support functions.

FAQ

The FAQ button links to the FAQ, where frequently asked questions are answered.

Self-support

The Self-support button allows the user to start background jobs that could potentially fix issues. Each self-support button can be used once per week per user.

More information can be found at Self-support.

Community support

The Community Support button links to the Q&A system. For more information, see Community support.

Project-GC Support

The Project-GC Support button can be used for questions regarding payment, or other topics that cannot be answered by the community.

It provides an e-mail based form for the user. They should include as much information as possible to increase the likelihood that Project-GC can identify and effectively address the issue.

The support staff predominantly speak English and Swedish, with some understanding of German. It is preferred that support tickets are written in one of the aforementioned languages, or, if impossible, in the user's native language.

Retrieved from "https://project-gc.com/wiki/index.php?title=Support&oldid=2602"